Protected Health Information (PHI)
Singh Medical Supplies maintains written policies and procedures for securing and releasing confidential and Protected Healthcare Information (PHI) and Electronic Protected Health Information (ePHI). PHI includes cell, telephone, verbal, and faxed information.
Actual written documents – i.e., certificates of medical necessity,
signed authorization of benefits forms, etc. – may be dispensed to a
customer upon receipt of a written request to any Singh Medical
In the absence of a signed assignment of benefits form when handling the account of a new customer, verbal confirmation with the physician’s office is obtained prior to the customer’s first shipment.
Customer files will be kept confidential at all times and kept in the file cabinets whenever possible. If a file must remain on your desk, make sure that the file is kept closed until required work is being done.
Any paperwork that needs to be discarded and that contains customer protected health information is to be shredded at the end of each business day. The shredder is located in the area where the copy machine and business forms are located.